Vissza a kereséshez.CPL Hungary - German Speaking Technical Support Analyst
| Foglalkoztatási típus: | Permanent |
| Hely: | Budapest - Pest, Hungary |
| Fizetés: | Excellent |
| Idegennyelvek: | Angol, Német |
Our multinational IT service provider client is looking for:
German Speaking Technical Support Analyst
The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.
Duties:
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• To comply/complete desk specific or ad-hoc request/tasks
• Accomplish other duties as required
• Pro-actively seek support from escalation team via.
• Provide support to multiple desk
Candidate Profile:
• Fluent in German
• At least conversational level of English
• Strong user-level IT skills (MS Office; Windows XP, 2000; printer hardware, Local Area Networking)
• Good communication and problem-solving skills
• Customer orientated, enthusiastic
• Dynamic, open personality
What we offer:
• Working in an international, and dynamic team
• Opportunity to develop your professional skills
• Competitive salary
Location:
Hungary- Budapest
German Speaking Technical Support Analyst
The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.
Duties:
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• To comply/complete desk specific or ad-hoc request/tasks
• Accomplish other duties as required
• Pro-actively seek support from escalation team via.
• Provide support to multiple desk
Candidate Profile:
• Fluent in German
• At least conversational level of English
• Strong user-level IT skills (MS Office; Windows XP, 2000; printer hardware, Local Area Networking)
• Good communication and problem-solving skills
• Customer orientated, enthusiastic
• Dynamic, open personality
What we offer:
• Working in an international, and dynamic team
• Opportunity to develop your professional skills
• Competitive salary
Location:
Hungary- Budapest
