Deskside Support Engineer,HCL,Finland

Finland, 02150,Espoo

Job Description:-

Key areas of responsibilities

1. Conduct support operations on day-to-day basis
2. In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
3. In cooperation with Service Owners, conduct service management operations for local and legacy services
4. Strive for continuous improvement to improve service and support operations
5. Where agreed, participate to IT Compliance development for own area (Senior Engineer)
6. Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
7. Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
8. Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Key contacts
• End users, business key users and managers
• Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
• Application Services, including Service Owners, AS architects and teams
• Command Center team
• User Support team
• Transition Management team
• External vendors

• Strong service mindset
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices
• Good communication skills in local language, combined with adequate written and spoken English language capabilities
• Willingness to travel, not more than 20% of working time

Competence profile
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively

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