Vissza a kereséshez.CPL Hungary - German and English speaking 2nd level Customer Support Specialist
| Foglalkoztatási típus: | Permanent |
| Hely: | Budapest - Pest, Hungary |
| Fizetés: | competitive |
| Idegennyelvek: | Angol, Német |
| Kötelező nyelvek: | 2 |
Our prestigious multinational IT service provider client is looking for:
German and English speaking 2nd level Customer Support Specialist
Tasks:
- Answer contacts promptly and professionally
- Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
- Log/Validate all contacts Call Handling Database
- Manage end to end all calls logged, providing regular updates to customers on call status
- Pro-actively seek support from escalation team via.
- May involve use of problem management database and help desk systems
- Attending on internal trainings
Requirements:
- Fluent in German
- Medium knowledge of English language
- Strong user-level IT skills (MS Office; Windows 7, Windows XP, 2000; printer hardware, Local Area Networking)
- IT college degree preferrred
- Good communication and problem-solving skills
- Customer orientated, enthusiastic
German and English speaking 2nd level Customer Support Specialist
Tasks:
- Answer contacts promptly and professionally
- Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
- Log/Validate all contacts Call Handling Database
- Manage end to end all calls logged, providing regular updates to customers on call status
- Pro-actively seek support from escalation team via.
- May involve use of problem management database and help desk systems
- Attending on internal trainings
Requirements:
- Fluent in German
- Medium knowledge of English language
- Strong user-level IT skills (MS Office; Windows 7, Windows XP, 2000; printer hardware, Local Area Networking)
- IT college degree preferrred
- Good communication and problem-solving skills
- Customer orientated, enthusiastic
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
