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Czech Speaking Customer Support Representative

Title: Czech Speaking Customer Support Representative
Fizetés: competitive
Hely: Budapest - Pest, Hungary
Idegennyelvek: Angol, Cseh
Meghirdetve: %DÁTUM%

Description:
Our prestigious multinational IT service provider client is looking for:

Czech Speaking Customer Support Representative
(First Level)

The objective of the Customer Support Representative is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.

Tasks:
• Answer contacts promptly and professionally
• Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
• Log/Validate all contacts Call Handling Database
• Manage end to end all calls logged, providing regular updates to customers on call status
• May involve use of problem management database and help desk systems
• Provide support to multiple desk
• Attending on internal trainings
Requirements:
• Fluent in Czech
• Medium knowledge of English language is a must for internal communication
• Good communication and problem-solving skills
• Customer orientated
• Dynamic, open personality
Our offer:
• Working in an international, young and dynamic team
• Opportunity to develop your professional skills in a multinational company
• Competitive salary and benefits

Romanian and Czech speaking Customer Support Specialist

Title: Romanian and Czech speaking Customer Support Specialist
Fizetés: competitive
Hely: Budapest - Pest, Hungary
Idegennyelvek: Angol, Cseh, Román
Meghirdetve: %DÁTUM%

Description:
Our multinational IT service provider client is looking for:

Romanian and Czech speaking Customer Support Specialist

The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.

Tasks:

- Answer contacts promptly and professionally
- Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
- Log/Validate all contacts Call Handling Database
- Manage end to end all calls logged, providing regular updates to customers on call status
- Pro-actively seek support from escalation team via.
- Provide support to multiple desk

Requirements:

- Fluent in Romanian AND in Czech AND in English
- Strong user-level IT skills (MS Office; Windows 7, Windows XP, 2000; printer hardware, Local Area Networking)
- Good communication and problem-solving skills
- Customer orientated, enthusiastic
- Dynamic, open personality

Czech and German Speaking Customer Support Representative

Title: Czech and German Speaking Customer Support Representative
Fizetés: competitive
Hely: Budapest - Pest, Hungary
Idegennyelvek: Angol, Német, Cseh
Meghirdetve: %DÁTUM%

Description:
Our prestigious multinational IT service provider client is looking for:

Czech and German Speaking Customer Support Representative
(First Level)

The objective of the Customer Support Representative is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.

Tasks:
• Answer contacts promptly and professionally
• Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
• Log/Validate all contacts Call Handling Database
• Manage end to end all calls logged, providing regular updates to customers on call status
• May involve use of problem management database and help desk systems
• Provide support to multiple desk
• Attending on internal trainings
Requirements:
• Fluent in Czech and German
• Medium knowledge of English language is a must for internal communication
• Good communication and problem-solving skills
• Customer orientated
• Dynamic, open personality
Our offer:
• Working in an international, young and dynamic team
• Opportunity to develop your professional skills in a multinational company
• Competitive salary and benefits

Czech Speaking Sales and Marketing Agent

Title: Czech Speaking Sales and Marketing Agent
Fizetés: Competitive
Hely: Debrecen - Hajdu-Bihar, Hungary
Idegennyelvek: Cseh
Meghirdetve: %DÁTUM%

Description:
** Who is gem?

gem delivers an exceptional customer service experience through the passion of our people. We provide customer, technical, gaming and sales support across 29 different languages and work together in a challenging, vibrant and multi-lingual environment!

** What is the role?

Czech speaking Cisco Presales Agent

Cisco is the world leading supplier of Networking Equipment used to interlink networks and power the internet – see www.cisco.com for more information

This role will involve inbound and outbound calling dealing with end users and partners of Cisco. Outbound calling will be from data supplied. As well as enquiries from inbound calls, you will have requests for information in web form and “click-to-chat” format. The majority of the calls will be for end user presales. You will be involved in generating leads from end user calls to help partners set up marketing campaigns and give advice and support on Cisco products and services. Dealing with Social Media will also be part of your role.

** What are the Essential Criteria?

Candidates should...

• Be fluent in written and spoken Czech
• Have a high standard of written and spoken English
• Have a minimum of 6 months Outbound Telephone sales experience and be willing to work toward the Cisco Sales Expert Certification during the 1st three months
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets

What is the Salary?

Competitive Salary

What are the hours of work?

40 Hours per week, Monday to Friday 9a.m – 6p.m

Does gem offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel Costs will be reimbursed up to the cost of €250 (reimbursements will be authorized if the employee remains employed by gem for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation

We look forward to receiving your application soon!